Privacy Policy

RAVAYALight (“RAVAYALight,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and otherwise process information when you visit www.ravayalight.com (the “Site”), place an order, register your product, submit a form, interact with our advertising, or otherwise engage with us.

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

When you place an order, register your product, sign up for marketing, contact us, or submit a form, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Product registration information
  • Warranty claim information
  • Any information you include in messages, reviews, testimonials, or support requests

B. Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring URL
  • Pages viewed
  • Time spent on pages
  • Click activity
  • Site navigation behavior
  • Approximate location based on IP address
  • Cookies, pixels, advertising identifiers, and similar tracking information

C. Information From Third Parties

We may receive information from third parties such as:

  • Ecommerce and payment processors
  • Shipping and fulfillment providers
  • Analytics providers
  • Advertising and marketing partners
  • Social media platforms
  • Customer support platforms
  • Email and SMS service providers

2. How We Use Your Information

We may use your information for the following purposes:

  • To operate and maintain our Site
  • To process and fulfill orders
  • To ship products and provide order updates
  • To provide customer support
  • To process returns and warranty claims
  • To register products
  • To verify eligibility for promotions or offers
  • To communicate with you about your order or account
  • To improve our products, Site, and customer experience
  • To monitor and analyze Site usage and performance
  • To detect, investigate, and prevent fraud or misuse
  • To send marketing emails and text messages, where permitted
  • To measure and improve advertising performance
  • To personalize content, offers, and ads
  • To retarget visitors across advertising platforms
  • To comply with legal obligations
  • To enforce our policies, terms, and rights

3. Cookies, Pixels, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, scripts, SDKs, and similar technologies to collect information about your interactions with our Site.

These technologies may be used to:

  • Keep the Site functioning properly
  • Remember user preferences
  • Measure Site traffic and engagement
  • Understand customer behavior
  • Attribute conversions and sales
  • Improve ad targeting and campaign performance
  • Show you more relevant ads on third-party platforms

This may include technologies used by ecommerce, analytics, and advertising providers.

Depending on your device, browser, and location, you may be able to manage certain tracking preferences through our cookie banner, browser settings, or by contacting us using the information below.

4. How We Share Information

We may share personal information with third parties that help us operate our business, including:

  • Ecommerce platform providers
  • Payment processors
  • Shipping and fulfillment partners
  • Customer support providers
  • Product registration and warranty tools
  • Email and SMS service providers
  • Analytics providers
  • Advertising and marketing partners
  • Fraud prevention and security vendors
  • Professional advisors, such as lawyers or accountants
  • Government authorities or other parties when required by law

We may also share information in connection with a merger, sale, financing, acquisition, reorganization, or transfer of assets.

5. Advertising and Marketing Use of Data

We use personal information and online activity data for advertising and marketing purposes. This may include:

  • Sending promotional emails and SMS messages, where permitted
  • Building audiences for advertising campaigns
  • Retargeting Site visitors on third-party platforms
  • Measuring the performance of advertising campaigns
  • Understanding which marketing channels lead to purchases
  • Personalizing offers, promotions, and messaging

We may share certain identifiers and internet or electronic network activity information with advertising and analytics partners for these purposes. Depending on applicable law, this type of sharing may be considered “sale,” “sharing,” or “targeted advertising.”

6. Your Marketing Choices

You may opt out of promotional emails by clicking the unsubscribe link in the email.

You may opt out of promotional text messages by replying STOP to a marketing text message, if applicable.

You may also request to opt out of targeted advertising or certain data-sharing activities by:

We may still send you transactional or service-related messages, including order confirmations, shipping updates, warranty communications, and support responses.

7. Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request that we:

  • Confirm whether we process your personal information
  • Provide access to certain personal information
  • Correct inaccurate personal information
  • Delete certain personal information
  • Provide a copy of certain personal information in a portable format
  • Opt you out of certain targeted advertising or certain sharing or sale of personal information
  • Limit or withdraw consent for certain processing where consent applies
  • Appeal a denied privacy request

To submit a privacy request, contact us at:
[privacy@ravayalight.com]

Please include enough information for us to verify your request, such as your name, email address, and the nature of your request.

We may need to verify your identity before processing your request.

8. Retention of Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfill orders
  • Provide support
  • Maintain warranty and registration records
  • Meet legal, tax, accounting, and regulatory obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain appropriate business records

Retention periods may vary depending on the nature of the information and the reason we collected it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

11. Third-Party Websites and Services

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Product Registration and Warranty Information

If you register your RAVAYALight product, we may collect registration details such as your name, contact information, order details, and product-related information to:

  • Verify ownership
  • Activate streamlined warranty support
  • Process warranty claims
  • Provide customer service
  • Maintain product and claim records

Warranty registration can be completed at:

https://www.ravayalight.com/pages/registration

13. California and Other U.S. State Privacy Disclosures

Depending on applicable U.S. state privacy laws, residents may have additional rights regarding access, deletion, correction, portability, and opt-out choices related to targeted advertising, sale, or sharing of personal information.

We may process the following categories of personal information:

  • Identifiers
  • Contact information
  • Commercial information
  • Internet or electronic network activity
  • Device and browser information
  • Geolocation derived from IP address
  • Customer support and communication records

We may disclose these categories to service providers, analytics providers, advertising partners, ecommerce vendors, payment processors, shipping providers, and customer support vendors for the business and commercial purposes described in this Privacy Policy.

To exercise applicable privacy rights, contact us at:
[privacy@ravayalight.com]

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when posted on this page, unless otherwise stated. Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

RAVAYALight
 Website: www.ravayalight.com
 Email: [privacy@ravayalight.com]
 Support Email: [support@ravayalight.com]