Return Policy

At RAVAYALight, we want you to feel confident trying your RAVAYALight Advanced Spectrum Mask. That is why we offer a 60-Day No-Risk Trial on purchases made directly through www.ravayalight.com.

60-Day No-Risk Trial

If you are not satisfied with your mask for any reason, you may request a return within 60 days of the delivery date for a refund of the purchase price, subject to the terms below.  

To be eligible for a return:

• Your return request must be submitted within 60 days of delivery

• The product must have been purchased directly from www.ravayalight.com

• The product must include all major components originally included with the order, including the mask, controller, charging cable or power components, and other included accessories

• The product must not be intentionally damaged, abused, altered, or misused

How to Start a Return

To request a return, please contact us at [support@ravayalight.com] and include:

• Your full name

• Order number

• Email address used for purchase

• Reason for return

If your return is approved, we will provide instructions for completing the return. Returns sent without prior authorization may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your bank or card provider.

Refunds apply only to the purchase price of the product. Original shipping charges, expedited shipping fees, and shipping protection are non-refundable.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Final sale items

• Replacement units sent under warranty

Damaged, Incorrect, or Missing Items

Please inspect your order upon delivery. If your item arrives damaged, incorrect, or missing parts, contact us within 7 days of delivery at [support@ravayalight.com] so we can assist you.

 

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Limited Warranty

Effective Date: [Insert Date]

RAVAYALight provides a 2-Year Limited Warranty on the RAVAYALight Advanced Spectrum Mask for defects in materials and workmanship under normal personal use, beginning on the date of delivery.

This Limited Warranty applies only to the original purchaser and is non-transferable.

Warranty Registration

To activate streamlined warranty support, customers should register their device within 60 days of delivery by scanning the QR code included with the product or by visiting:

https://www.ravayalight.com/pages/registration

Registration helps us verify ownership and process warranty claims faster.

If a customer does not complete registration within 60 days, warranty service may still be available, but valid proof of purchase will be required and claim processing may take longer.

What This Warranty Covers

This Limited Warranty covers manufacturing defects affecting the normal intended use of the product, including defects in:

• The mask unit

• The controller

• Charging or power components originally included with the product

• Included hardware accessories originally packaged with the product

If we determine that your product is defective and covered under this Limited Warranty, we will, at our discretion:

• Repair the product, or

• Replace the product with the same product or a comparable replacement

After the 60-day return period, defective products are eligible for repair or replacement only and are not eligible for refund.

What This Warranty Does Not Cover

This Limited Warranty does not cover:

• Normal cosmetic wear and tear

• Damage caused by misuse, abuse, accidents, drops, neglect, improper storage, or improper handling

• Damage caused by unauthorized repairs, modifications, or tampering

• Damage caused by failure to follow product instructions, warnings, or intended-use guidelines

• Damage caused by use with unauthorized accessories, chargers, or power supplies

• Loss, theft, or disappearance

• Commercial, resale, rental, or other non-personal use

• Minor cosmetic issues that do not affect functionality

How to Submit a Warranty Claim

To submit a warranty claim, please contact [support@ravayalight.com] and include:

• Full name

• Order number

• Email address used for purchase

• Description of the issue

• Photo or video showing the issue

• Shipping address

We may request additional information or troubleshooting steps in order to evaluate the claim.

If your claim is approved, we will provide next steps. In some cases, the original product may need to be returned before a repair or replacement is issued.

Warranty Claim Process

RAVAYALight reserves the right to:

• Inspect the product

• Request photo or video evidence

• Require troubleshooting steps before approving a claim

• Deny claims that fall outside the terms of this Limited Warranty

Any repaired or replacement product provided under this Limited Warranty will be covered for the remainder of the original warranty period or 90 days, whichever is longer.

Limitation of Liability

To the maximum extent permitted by law, RAVAYALight shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or inability to use the product, even if advised of the possibility of such damages.

RAVAYALight’s total liability under this Limited Warranty shall not exceed the original purchase price paid for the product.

Disclaimer

Except as expressly set forth above, the product is provided “as is,” and RAVAYALight disclaims all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by law.

Contact Us

For return or warranty support, contact:

RAVAYALight Support 
Email: [support@ravayalight.com]
Website: www.ravayalight.com